Introduction to Customer Service

What is Customer Service

What is Customer Service - Quiz

Where You Fail with Customer Service

Where You Fail with Customer Service - Quiz

Customer Satisfaction or Customer Acquisition?

Customer Satisfaction or Customer Acquisition? - Quiz

All Customer Service is Not Equal

All Customer Service Is Not Equal - Quiz

Phone

Phone - Quiz

In Person

In Person - Quiz

Web

Web - Quiz

Social

Social - Quiz

Before the Sale

Before the Sale - Quiz

During the Sale

During the Sale - Quiz

After the Sale

After the Sale - Quiz

Top Customer Complaints

Can't get a human on the phone

Can’t get a human on the phone - Quiz

Salesperson is rude or condescending

Salesperson is rude or condescending - Quiz

Being Disconnected and then not being able to reach the same rep

Being Disconnected and then not being able to reach the same rep - Quiz

Transferred to representative who can't help or is wrong

Transferred to representative who can’t help or is wrong - Quiz

Company doesn't provide, or hides, customer service phone number

Company doesn’t provide, or hides, customer service phone number - Quiz

Long wait on hold

Long wait on hold - Quiz

Many phone steps needed

Many phone steps needed - Quiz

Repeatedly asked for same information

Repeatedly asked for same information - Quiz

Proposed solution was useless

Proposed solution was useless - Quiz

Customer was ignored

Customer was ignored - Quiz

Can't speak with a supervisor

Can’t speak with a supervisor - Quiz

Salesperson is too pushy

Salesperson is too pushy - Quiz

Advanced Customer Service Strategies

Profesional or Amateur?

Professional or Amateur? - Quiz

Commitment

Commitment - Quiz

Greener Pastures

Greener Pastures - Quiz

The Power of Prediction

The Power of Prediction - Quiz

Conviction is the Make/Break Point

Conviction is the Make/Break Point - Quiz

How Much Time Do You Have?

How Much Time Do You Have? - Quiz

Take Massive Action

Take Massive Action - Quiz

The Four Degrees of Action

The Four Degrees of Action - Quiz

Massive Action = New Problems

Massive Action = New Problems - Quiz

The 10x Rule

The 10x Rule - Quiz

The First Rule of Selling

The First Rule of Selling - Quiz

The Agreement Challenge

The Agreement Challenge - Quiz

The Agreement Drill

The Agreement Drill - Quiz

Trust is Critical to the Sale

Trust is Critical to the Sale - Quiz

Customers Don't Make Sales, Salespeople Do

Customers Don't Make Sales, Salespeople Do - Quiz

Credibility = Increased Sales

Credibility = Increased Sales - Quiz

People Believe What They See, Not What They Hear

People Believe What They See, Not What They Hear - Quiz

Use Third-Party Data to Validate

Use Third-Party Data to Validate - Quiz

Tips on Using Information to Build Trust

Tips on Using Information to Build Trust - Quiz

A Great Attitude is Worth More Than a Great Product

A Great Attitude is Worth More Than a Great Product - Quiz

Treat Them Like Millionaires

Treat Them Like Millionaires - Quiz

Daily Attitude

Daily Attitude - Quiz

A Product of Your Environment

A Product of Your Environment - Quiz

Love The One You're With

Love The One You're With - Quiz

Level of Service

Level of Service - Quiz

Make Service Senior to Selling

Make Service Senior to Selling - Quiz

No Shortage of Money

No Shortage of Money - Quiz

The People Business, Not the "X" Business

The People Business, Not the "X" Business - Quiz

Your Mental Disposition

Your Mental Disposition - Quiz

Service is Senior

Service is Senior - Quiz

Verbally Deliver a Great Attitude

Verbally Deliver a Great Attitude - Quiz

How to Stay Positive

How to Stay Positive - Quiz

Tricks to Staying Positive

Tricks to Staying Positive - Quiz

20 Traits of a Great Attitude (4 Videos)

20 Traits of a Great Attitude - Quiz

Rules to Being Positive

Rules to Being Positive - Quiz

Positive Communication

Positive Communication - Quiz

Summary

Summary - Quiz

Purpose of the Greeting

Purpose of the Greeting - Quiz

Your Introduction

Your Introduction - Quiz

Putting the Buyer at Ease

Putting the Buyer at Ease - Quiz

Tips on the Greeting

Tips on the Greeting - Quiz

Biggest Mistakes In The Greeting

Biggest Mistakes In The Greeting - Quiz

Great Greetings

Great Greetings - Quiz

Terrible Greetings

Terrible Greetings - Quiz

Concerning Financing

Concerning Financing - Quiz

Credit Concerns

Credit Concerns - Quiz

What Will the Payments be On?

What Will the Payments be On? - Quiz

Sell Yourself

Sell Yourself - Quiz

Not just the product

Not just the product - Quiz

Make Them Feel Like Family

Make Them Feel Like Family - Quiz

Unwillingness to Deal With Emotions

Unwillingness to Deal With Emotions - Quiz

Being "Reasonable"

Being "Reasonable" - Quiz

Always Clearly Communicate Your Proposal

Always Clearly Communicate Your Proposal - Quiz

Always Make Eye Contact

Always Make Eye Contact - Quiz

Always Have a Pen Available

Always Have a Pen Available - Quiz

Know How to Use Humor

Know How to Use Humor - Quiz

Treat the Prospect Like a Buyer

Treat the Prospect Like a Buyer - Quiz

Always Know You Can Come to an Agreement

Always Know You Can Come to an Agreement - Quiz

Always Maintain a Positive Demeanor

Always Maintain a Positive Demeanor - Quiz

Always Smile No Matter The Outcome

Always Smile No Matter The Outcome - Quiz

Always Acknowledge The Buyer

Always Acknowledge The Buyer - Quiz

Always Agree With The Buyer

Always Agree With The Buyer - Quiz

Always Look for a Solution

Always Look for a Solution - Quiz