Dashboard
University
Andrea Armani
0% Complete
Selling Basics
Selling, A Way of Life
Professional or Amateur?
The Most Important Sale
Time
Massive Action
Understanding the Buyer
The Price Myth
Your Buyer's Money
The Magic of Agreement
Give, Give, Give
Attitude
The Sales Process
Road to the Sale
Attitude
The Greeting
Fact Finding
Presentation
Trial Closes
Write Up
Objections in the Greeting
Theory of Closing
The Theory of Closing the Deal
The 10 Reasons Closer's Fail
The Rules of Closing
Advanced Rules of Closing
Closing Strategies
Money Closes 1-10
Money Closes 11-20
Money Closes 21-30
Money Closes 31-45
Time Closes
Stall Closes
Product Closes
Advanced Closes
Classic Closes
Incoming Calls
Phone Mastery
Controlling the Call
Setting the Appointment
Customer Care
Introduction to Customer Service
Top Customer Complaints
Advanced Customer Service Strategies
Prospecting Strategies
Prospecting Basics
Prospecting Tips
Creating Lists for Prospects
Warm Calls
Follow-Up
The Facts of Follow-Up
Follow-Up Basics
Mistakes with Follow-Up
Follow-Up Unsold Customers
How to Use Follow-U Tools
Ways to Follow-Up
Types of Calls for Owner Follow-Up for the Sold Customer
Contact Follow-Up Over 365 Days
Advanced Strategies
Reasons Why People Do Not Buy From You
Master the Cold Call
Cold Calling Basics
Types of Calls
Preparing for the Cold Call
Getting Past the Gatekeeper
The Cold Call Process
Daily Success Rituals for Inside Sales
Cold Call Objections
Advanced Cold Call Tips
100 Ways to Stay Motivated
Potential
Personal Development
Time Management
Self-Esteem
Stay Energized
Purpose
Magnetism
Goals
10X
Follow-Through
Top Traits of Great Salespeople
Top Traits of Great Salespeople
Internet Lead Response
Internet Lead Response
The Mistakes
Personal Finances
Basic Building Blocks of Money
Money Mistakes
10 Steps to Becoming a Millionaire
Top Customer Complaints
Category Progress
0/24
Lessons Complete
Can't get a human on the phone
Can’t get a human on the phone - Quiz
Salesperson is rude or condescending
Salesperson is rude or condescending - Quiz
Being Disconnected and then not being able to reach the same rep
Being Disconnected and then not being able to reach the same rep - Quiz
Transferred to representative who can't help or is wrong
Transferred to representative who can’t help or is wrong - Quiz
Company doesn't provide, or hides, customer service phone number
Company doesn’t provide, or hides, customer service phone number - Quiz
Long wait on hold
Long wait on hold - Quiz
Many phone steps needed
Many phone steps needed - Quiz
Repeatedly asked for same information
Repeatedly asked for same information - Quiz
Proposed solution was useless
Proposed solution was useless - Quiz
Customer was ignored
Customer was ignored - Quiz
Can't speak with a supervisor
Can’t speak with a supervisor - Quiz
Salesperson is too pushy
Salesperson is too pushy - Quiz